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Tech Care Support

With bilingual teams and multi-channel availability, we help you resolve issues faster, improve user satisfaction, and keep your technology running smoothly.

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Making sure things just work

Our nearshore team delivers Tier 1 and Tier 2 technical support for companies in the technology, imaging, and software industries. We ensure seamless operation through expert troubleshooting, remote diagnostics, and fast, bilingual assistance—via phone, email, or chat.

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Designed for results

Our key features include:

  • Tier 1 and Tier 2 technical assistance
  • Bilingual team (English & Spanish)
  • Inbound support across multiple channels
  • Remote troubleshooting and configuration
  • CRM and ticketing system integration
  • Nearshore location aligned with U.S. time zones

We make the difference

With what sets us apart:

  • Faster response and resolution times
  • Higher Customer Satisfaction (CSAT)
  • Cost-efficient alternative to in-house operations
  • Cultural and language alignment with U.S. clients
  • Scalable solution tailored to tech companies

Let’s build something better

Ready to connect

Connect with a team that knows how to solve, scale, and support. Your solution starts here.

Let's talk

Boost efficency; entrust experts

Information

admin@weoutperformbpo.com

Sales

(530) 648-7806

sales@weoutperformbpo.com

Business hours

Monday though Friday

8:00 AM - 5:00 PM (PST)

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Location

US LOCATION
115 S. Church St
Grass Valley,
CA, 95945

GUATEMALA LOCATION
Km 77, RN-14, San Lorenzo El Cubo, Edificio El Cubo Center Ciudad Vieja, Sacatepéquez, Guatemala