We deliver outsourced solutions in Sales Analytics, Marketing Assistance, Technical Support and Customer Service, designed for U.S. technology companies that manufacture, sell or develop hardware and software solutions.
Our four core services are designed to enhance customer service experience, drive operational performance, and support scalable growth—whether you sell hardware, software, or both.
Empowering data-driven decision-making through sales performance tracking and actionable insights.
We help your brand amplify the voice, connect with audiences, and turn followers into loyal customers.
Offering Tier 1 and Tier 2 technical support tailored to hardware, software, and imaging technology companies.
Providing bilingual, culturally aligned agents to deliver exceptional customer interactions across channels.
Real feedback from clients who rely on our BPO solutions to power their customer experience.
Just wanted to commend your customer support staff on resolving my issues in a very timely, friendly, professional manner!
Valery was excellent!!!
I want to thank your tech support team and especially Mike, who was extremely helpful in getting my scanner up and running. He went above and beyond to explain how to use the software and helped me set up a destination folder. His assistance was truly fantastic and greatly appreciated.
I just wanted to send a shoutout to Alejandro on the technical support team for his professionalism. He effectively walked me through the process to get the device back up and running. I had spent hours trying to troubleshoot the issue and Alejandro helped me fix it in under 30 minutes. I very much appreciate the support provided and how easy the process was.
I just wanted to send a note to thank Alejandro for his assistance this afternoon with our scanner issues. He was incredibly helpful in solving our issues, especially when our IT department was not able to do so. He found the problem immediately and tried multiple solutions until he found the one that resolved the issue. He also checked it thoroughly to be sure it was resolved to our satisfaction.
I wanted to take a moment to recognize your 5 Star help resolving the problem with the scanner. After asking me to explain the problem, you quickly assessed the likely corrective action and then with my authorization remotely linked into my computer to make the fix. I greatly appreciated your very positive demeanor and time to help make the fix and extra guidance to explain the scanning configurations.
I wanted to just reach out and say how my customer service/tech support experience for the above referenced case number was excellent. The individual immediately knew the issue when I explained my symptoms and gave me accurate and effective instructions. I had been trying to resolve the issue myself for nearly 2 hours and this technical support adviser was able to help me take care of it in about 5 minutes. Please ensure that he gets the recognition that is due from this positive experience.
I am writing to express my gratitude for the outstanding assistance provided by Javier in resolving a critical issue with our Windows 11 upgrade.
His prompt and effective provision of Windows 11 drivers for multiple scanner models, has been instrumental in overcoming a significant obstacle for our organization.
Javier’s support has directly benefited a large number of users, enabling us to move forward with our Windows 11 deployment seamlessly.
Thank you for your commitment to customer satisfaction.
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US LOCATION
115 S. Church St
Grass Valley,
CA, 95945
GUATEMALA LOCATION
Km 77, RN-14, San Lorenzo El Cubo, Edificio El Cubo Center Ciudad Vieja, Sacatepéquez, Guatemala